Holiday Cheer for Employees (HR and HRO Helping…Thumbs Up, HR!)

At this joy-filled time of year, it’s always nice to share some cheer. So, first up, my thanks to all our loyal blog followers for their interest and positive feedback…it keeps me and my colleague Linda motivated each week!

Now, some cheer for and from employees around the world. Although over the past year I’ve written several times about studies demonstrating high levels of employee dissatisfaction, Randstad’s Workmonitor‘s just-released results show somewhat of a turning tide heading into 2011.

Via an online survey distributed during November 3-17, 2010 to more than 400 participants per country, Randstad found:

  • Employees expect their benefits and base salary to increase in 2011. (However, the bah humbug side to this finding is that most don’t expect a financial bonus at the end of 2010.)
  • Job satisfaction has remained steady (although in Turkey it has increased.) I’ll take holding steady as a positive sign that perhaps the downward trend has stopped and job satisfaction will increase in 2011. By the way, the Netherlands has the highest number of very satisfied employees (I’m not going to touch this as to why, but I can say from my recent visit to the HRO Europe conference, people there are indeed very nice and friendly.)
  • My favorite finding? Many employees have a New Year’s resolution of improving work-life balance. Yes, those throughout the U.S. and Europe want it, but those who want it the most are in Mexico, Chile and Argentina!

I really do think employee satisfaction will improve next year, albeit in baby steps. Why? In conducting my Learning BPO and RPO research this year, I’m told that many clients are now focused on talent management, and HRO service providers are helping them from consultative, training, implementation and ongoing feedback perspectives.

In 2011 we can revisit compensation and benefits to see what the average salary increases were and what benefits were improved. And let’s hope that the global economy recovers to help our 401(k) savings plans continue their resurgence back from 101 – 301 (k) levels to 401 and, better yet, 501 levels and beyond.

Wishing everyone a happy and safe holiday, and looking forward to your continued readership in 2011.

Gary Bragar, Lead HRO Analyst, NelsonHall

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