Smart HRO Buyers and Providers Strengthening Focus on Employee Engagement

In my April 29 and August 26 blogs I talked about grim levels of employee satisfaction and engagement, and a couple of ways in which HRO providers can help employers raise these levels.

Well folks, sadly, recent analyses show that employee sat and engagement are still exceptionally low in most world geos, and continue to drop. Hewitt  last month announced that approximately half of all companies around the world showed a significant drop in employee engagement as of the end of 2Q10, the largest decline it has seen in the 15 years it has been conducting employee engagement research. And Kenexa Research Institute’s 2010 WorkTrends Annual Report, released earlier this week, cited that India ranked highest in employee engagement at 71 percent, Japan the lowest at 38 percent, but that when employees report they follow effective leaders, the average employee engagement index score is 91 percent. Bleak numbers, and dangerous for employers as they try to recover from the economic downturn and emerge in a position of strength.

But some forward-thinking companies are taking steps to increase their employee engagement levels, and they serve as models for the types of things other organizations may want to consider doing. For example, Unilever contracted with Kenexa to conduct in 2010 and 2012 an employee engagement survey with 140,000 employees around the world, and also to help with action planning to address issues identified per the surveys. MphasiS India awarded Kenexa a contract to provide a 360-degree survey program. And Vodafone’s operating company in Qatar engaged Kenexa to deliver a leadership program to help 65 senior managers more effectively lead by minimizing misunderstandings and cultural conflict.

Further, a variety of providers are improving their talent management capability, including Mercer, which launched Human Capital Connect (powered by Peopleclick Authoria), a rewards and talent management consulting and technology solution, and ADP’s acquisition of Workscape is strengthening its performance management capability.

And speaking of strengthening performance management, in recent interviews for my upcoming learning market analysis, several vendors around the world have cited increased demand for leadership and performance management training. For example, Australia-based provider The Learning Factor stated that companies are trying to reinvent themselves and are investing in management programs, including performance management, across all countries and regions. One of its clients recently implemented a new performance management system, processes and required training for all managers. The training includes how to set goals and objectives, and how to provide feedback.

During the recessionary crisis of the past two years, organizations have been functioning in survival mode, focusing on cost cutting and downsizing rather than being proactive in practicing what they preach – “people are our most important asset.” Yet top leaders and companies are starting again to walk the talk. What are you walking and talking?

Gary Bragar, Lead HRO Analyst, NelsonHall

Advertisements
Explore posts in the same categories: hr outsourcing, hro, HRO providers, hro research, learning outsourcing, nelsonhall, outsourced training

Tags: , , , , , , , , , , , , , ,

You can comment below, or link to this permanent URL from your own site.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s